Returns & Exchanges

At Scentiment, we want you to be completely enchanted by your home fragrance experience, which is why we offer a 30-day return window for all unused products. If a scent doesn't perfectly complement your space, we are here to help with a seamless exchange or refund process.

1

Initiate Your Request

Log into our returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your unused items in their original decorative packaging to ensure they arrive safely at our warehouse.

3

Attach the Label

Print the prepaid shipping label provided via email and affix it securely to the outside of your return shipping box.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund or ship your new fragrance choice within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing